West Downs - The Heritage Resort
4.2(1,4 K reviews)
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Fortune Resort Sullivan Court offers a refined stay in Ooty, combining the conservative elegance of an ITC Group property with the natural beauty of the Nilgiris. Guests are greeted with a traditional herbal garland and signature tea before settling into spacious, well-heated rooms that provide a cozy refuge from the mountain chill. The resort is particularly noted for its landscaped gardens, where evening tea and bonfires create a lively yet relaxed atmosphere. Dining is a highlight, with a 24-hour restaurant offering diverse cuisines and chefs who frequently interact with guests to customize meals. Whether visiting for a family birthday or a romantic anniversary, the attentive staff and thoughtful touches—like local varkey cookies—ensure a memorable stay.
Traditional ITC welcome with herbal garlands and signature tea.
Spacious, well-maintained rooms featuring effective heating for Ooty's cold weather.
Landscaped front gardens hosting evening tea and bonfires.
Personalized dining experiences with chefs who customize dishes to taste.
Thoughtful amenities like complimentary local cookies and varkey.
Fortune Resort Sullivan Court in Ooty receives high praise for its exceptional service and warm, traditional ITC-style hospitality. Guests frequently mention the welcoming atmosphere, highlighted by herbal garlands and signature tea upon arrival. The staff are described as helpful and attentive, often going out of their way to assist with special celebrations like birthdays and anniversaries. The rooms are noted for being spacious, clean, and well-maintained, with effective heating systems that are essential for the local climate. Dining is a standout feature, with reviewers appreciating the diverse menu options and the chefs' willingness to customize meals to individual tastes. The landscaped gardens provide a beautiful setting for evening tea and bonfires, contributing to the resort's engaging and lively vibe.
