Occidental Costa Cancún offers a welcoming Mediterranean-style atmosphere on the shores of the Caribbean. Guests frequently praise the resort's dedicated staff, who go above and beyond in the restaurants, bars, and recreation areas. The property features four distinct dining venues, including a varied buffet that hosts special themed nights, and two bars for evening relaxation. While the rooms provide ample space, the resort's location is its standout feature, positioned conveniently near the airport and the port for Isla Mujeres excursions. On-site amenities include a well-equipped gym, a spa, and nightly live music at the lobby piano, making it a well-rounded choice for a family vacation.
Prime location near the Isla Mujeres ferry port.
Exceptional service from a dedicated and friendly staff.
Varied buffet options with special themed evenings.
Nightly live piano music in the lobby.
Spacious rooms and well-equipped fitness center.
Occidental Costa Cancún receives high praise for its outstanding service, with many guests naming specific staff members who made their stay special. The location is frequently cited as a major plus, especially its proximity to the airport and the ferry to Isla Mujeres. While the buffet is lauded for its variety and quality, some guests noted that the check-in process can be slow and laborious due to manual procedures. The rooms are described as spacious, though some reviewers mention they feel slightly dated. The lack of air conditioning in the lobby can make it uncomfortable during hot summer months, but the overall atmosphere remains lively with nightly entertainment like live piano music. Families particularly appreciate the accommodating nature of the resort and the range of activities available.